Terms and Conditions

Terms & Conditions
What happens if the product that I have ordered is out of stock: Guitar Brothers will contact you via email or phone informing you of the delay time in the product becoming available and whether this delay is acceptable. Custom orders will be treated in the same way. Custom orders will have to be paid for in full before Guitar Brothers will process the order. Custom orders are non refundable.
Price Match Terms & Conditions
Guitar Brothers Ltd. Pty. aims to offer musical instruments at the most competitive prices available in Australia. Guitar Brothers Pty. Ltd offers a Price-Match Guarantee on all musical instrument products that Guitar Brothers Pty. Ltd stock. If you find an advertised item cheaper elsewhere, Guitar Brothers Pty. Ltd will match or beat that price (Conditions apply).

The seller of the advertised item must have a valid Australian Business Number (ABN) and be shipping from an Australian location.

The seller of the advertised item must have a reasonable amount of the item(s) in stock and ready for immediate delivery.
Price-Match Guarantee not valid for items found on auction or on auction sites, back-ordered items or special orders.
The seller of the advertised item must be selling Australian stock.
Price-Match Guarantee not valid when competitor is closing down, changing ownership, under liquidation or where the item is on "clearance".
Guitar Brothers Pty. Ltd reserves the right not to sell below our cost price. Guitar Brothers Pty. Ltd reserve the right not to price match an item that Guitar Brothers Pty. Ltd have only limited stock.

Guitar Brothers Pty. Ltd may require payment by a certain method for the item to be eligible. Guitar Brothers Pty. Ltd may require delivery by a certain method for the item to be eligible. Your price match request must be approved by us before your order is placed.

Where the seller of the advertised item has a Website, they must display their physical address and phone number on their Website.

The seller of the advertised item must be selling the item new, and not "used", "slightly-used", “damaged” or "refurbished".
Price-Match Guarantee not valid where goods are part of a package deal. Promotional offers may not apply to price guarantee

Orders and Confirmation
Orders may be placed online at www.guitarbrothers.com.au. Acceptance of orders is entirely at the discretion of Guitar Brothers. Orders are not accepted by Guitar Brothers, until we provide you with an email confirmation of your order.

Prices and Payment
Unless otherwise specified, the prices shown on this website include GST, Delivery and Transit Insurance. The delivery price for goods and the applicable insurance surcharge for the goods in transit, will be shown separately at the checkout before orders are actually placed. Orders can only be accepted where an Australian address is given for delivery. Risk in the goods passes to the customer upon delivery to the given address.

We accept VISA and Mastercard online. Bankcard, American Express, Money Order, Bank Cheque or Direct Deposit are all accepted and processed at our Red Hill Store. Additional processing time is required for Money Order, Bank Cheque or Direct Deposit.

Availability and Delivery
Every effort will be made to source the product on behalf of our customers in a timely manner and for orders of print, which will not be available to ship within days, we will contact you following receipt of your order and provide you with an estimated delivery time. However, we recommend that you check the expected delivery time before placing your order by emailing
sales@guitarbrothers.com.au. Please note however, that because we are reliant on suppliers and freight companies, we cannot guarantee delivery times even where we have provided an estimate.

Where more than one item is ordered, items may not arrive simultaneously. There will be no additional freight charge to you in this instance unless your items are sent separately at your request.

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